Shipping Policy

Last updated: September 27, 2025

At NeckPal, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your purchases. By placing an order with us, you agree to the terms outlined below.

Processing Times

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

During high-volume periods (such as sales or holidays), processing times may be slightly extended.

Shipping Methods & Delivery Times

We ship orders using reliable carriers to ensure safe and timely delivery. Estimated delivery times are as follows:

Domestic 7-21 business days, depending on the destination and customs clearance.

Please note: These are estimated timeframes. NeckPal cannot be held responsible for delays caused by carriers, customs, weather conditions, or other factors beyond our control.

Shipping Costs

Free shipping in all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Customs, Duties & Taxes (International Orders)

NeckPal is not responsible for delays or charges imposed by customs authorities.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, refusal to pay customs, or failure to claim the package, we may refund the order minus shipping fees and any additional return costs incurred.

We recommend carefully reviewing your shipping details before completing your purchase.

Damaged, Lost, or Missing Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.

If your package is lost in transit, we will assist in contacting the carrier to resolve the issue. However, once the carrier marks a package as “Delivered,” we cannot be held liable for missing packages.

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

📩 Email: hi@neckpal.store